TIRTA SPA ETIQUETTE

The Tirta Spa environment is a haven of tranquility far removed from the stresses of daily life and, with this is mind, we respectfully request you to switch off your mobile phones and lower your voices, particularly when conversing in the vicinity of the treatment villa.

Please do not bring any valuables to your appointment. Tirta Spa will not be responsible for any loss of, or damage to property.

Neither smoking nor the consumption of alcohol are permitted in any area of the spa.

Gentlemen, may we recommend that you shave your face prior to any treatment.

Our facilities and equipment are meticulously sterilized and sanitized every after use.

We regret to inform you that we are unable to offer a tour of the facilities prior to you making an appointment, as this would disturb clients who are enjoying treatment at the time.

In order to maintain the calm and serenity which is such an important part of this holistic retreat, we are unable to invite children under the age of twelve (12) years old onto the spa premises and respectfully ask guests to make arrangements accordingly.

Your comfort and satisfaction and for you to enjoy and experience the serenity of the spa is of the utmost importance to us, so please do not hesitate to let us know if in anyway we do not meet your requirements or expectations.

RESERVATIONS

We strongly recommend booking your spa treatments in advance, either by calling Tirta Spa directly, or by visiting us in person, before 8:30pm

DIRECT BOOKINGS ONLY -  To enjoy any current promotional discounts, we strongly recommend booking your spa treatments, either by calling Tirta Spa directly, or by visiting us in person, before 8:30pm – ( In order for us to avoid paying unnecessary commissions to the “front desk officers” of some resorts with whom I have yet to established a mutually beneficial relationship, we should like to encourage you to kindly make your bookings and direct your enquiries to Tirta Spa personally. In this way we shall continue to be able to offer savings to you, the client, in the form of our promotional discounts, rather than having to fund unnecessary expenses such as these commissions.

CONDITIONS

Please note that ++ indicates that a 10% service charge and 12% VAT will be added to the price of the treatment. Prices are subject to change without prior notice.

ARRIVAL TIME

Please arrive at least 30 minutes before your scheduled appointment, to check-in and to complete your health information form. Late arrival may shorten your treatment time as we need to accommodate the next scheduled booking.

CANCELLATION POLICY

Should you need to reschedule or cancel your appointment, we respectfully request 24 hours notice and your understanding that rescheduling of an appointment is subject to availability.

The full price of the spa services booked will be charged for cancellations made with less than 24 hours notice and for no-shows.

HEALTH CONCERNS

In order to ensure everyone's safety and well-being, please notify our spa consultants should you have any health concerns e.g. hypertension, pregnancy, or any skin diseases.

RETAIL THERAPY

If you wish to continue your treatment at home, all our spa products, such as pure essential oils and carrier oils, are available in our "SPA RETAIL THERAPY SHOP".

GIFT CERTIFICATES

Give the gift of comfort to your Spa-addict friends and loved ones by availing of Tirta Gift Certificates - an ideal present for everyone who needs to take a break.

Thank you and we look forward to welcoming you as our guest at TIRTA SPA.